Tell us what happened
Contact reservations@mawaoxford.online or +447533986011 with your name, order or enquiry reference if any, a description of the issue and the outcome you are requesting. Do not send card details or unnecessary sensitive information.
Our process
Our service target is to acknowledge a complaint within two working days and provide a substantive response within ten working days. If more time is needed, we explain the reason and the expected next step. These targets do not extend any statutory deadline or reduce legal rights.
Unresolved concerns
If we cannot resolve the issue, ask for a final response explaining our position and any applicable alternative dispute-resolution information. We do not claim membership of a dispute scheme unless confirmed. You retain access to applicable legal remedies, relevant consumer authorities and any card-provider rights. Privacy concerns can also be raised with the ICO or the relevant EEA supervisory authority.
Company contact
MAWA OXFORD LTD operates MAWA OXFORD. We are registered in England and Wales under company number 16552502. Our registered office is Conway House, Old Road, Oxford, United Kingdom, OX3 8SZ. Email: reservations@mawaoxford.online. Telephone: +447533986011. The registered office is provided for legal correspondence and is not a confirmed collection, return or meeting location unless separately stated.